Privacy Policy

Last Updated: Nov 30 2025

This Privacy Policy describes how we collect, use, and share your personal information when you use our TLC Shift marketplace platform.

1. Information We Collect

Information You Provide

Account Information: Email address, first name, last name, and password when you create an account
Profile Information: Any additional information you choose to add to your profile
Listing Information: Details about rental cars, plates, or other items you list on the marketplace
Communications: Messages you send through our platform or contact forms
Payment Information: Payment and billing information processed through our payment provider (Stripe)

Information Collected Automatically

Usage Data: Pages visited, features used, and actions taken on the platform
Device Information: Browser type, operating system, IP address, and device identifiers
Cookies: We use cookies and similar technologies to enhance your experience (see Cookie Policy below)
Analytics: We use Google Analytics to understand how users interact with our service

2. How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our services
Create and manage your account
Process transactions and send related information
Send you technical notices, updates, and support messages
Respond to your comments and questions
Analyze usage patterns to improve user experience
Detect, prevent, and address fraud and security issues
Comply with legal obligations

3. How We Share Your Information

We may share your information with:

Service Providers: Third-party companies that help us operate our platform (e.g., Stripe for payments, Google for analytics)
Other Users: Information in your listings and public profile is visible to other users
Legal Requirements: When required by law or to protect our rights and safety
Business Transfers: In connection with a merger, sale, or acquisition of our business

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to collect information about your browsing activities. Cookies are small data files stored on your device that help us:

Remember your preferences and settings
Understand how you use our platform
Improve our services and user experience
Provide personalized content

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Opt-out: Opt out of marketing communications
Data Portability: Request a copy of your data in a portable format

8. Third-Party Services

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our contact page.